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Refund policy
Return & Refund Policy
Last updated: 01 February 2026
At Sensual Desires, we’re all about pleasure, empowerment, and trust. Because our products are intimate (and your body deserves the best), we follow strict hygiene and safety standards to protect everyone.
The Short & Sweet
If a product has been opened or used, we can’t accept it back. If something arrives damaged, defective, or not quite right, we’ll absolutely make it right.
1. Opened Items
For health and safety reasons, opened or used items are final sale. This includes:
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Sex toys
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Lingerie
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Lubes and intimate wellness products
Once a seal is broken, the product can’t be returned—no exceptions. Your safety comes first, always.
2. Unopened Returns
Changed your mind? No problem.
We accept returns on unopened, unused items in their original sealed packaging.
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Contact us within 7days of delivery
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Items must be in perfect, resellable condition
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Return shipping is the customer’s responsibility
Once we receive and inspect the item, we’ll process your refund to the original payment method.
3. Damaged, Defective, or Incorrect Orders
Oops—this one’s on us.
If your order arrives damaged, defective, or incorrect, reach out within 48hours of delivery with:
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Your order number
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Clear photos or a short video showing the issue
We’ll happily offer:
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A replacement
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A full refund
No awkwardness. No stress.
4. Final Sale Items
The following items are non-returnable and non-refundable:
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Opened or used products
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Sale or clearance items
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Items marked “Final Sale”
5. Refund Timing
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Approved refunds are processed within 5business days
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Shipping fees are non-refundable
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Your bank or payment provider may take a little extra time to post the refund
6. Discreet & Judgment-Free
Every order ships in plain, discreet packaging—no logos, no hints, no judgment. What you buy is your business.
7. Need Help?
We’re real humans who genuinely care. Questions, concerns, or just want reassurance?
📧 Email: info@sensualdesires.co.za